FAQ

Where are you shipping your products from?

All products are shipped from our Southern California and Charlotte NC warehouse. 

What shipping carrier do you use?

We ship with United States Postal Service (USPS) and DHL. We will choose the best shipping carrier for your order. 

How long does it take to receive an order?

Orders are shipped within 1 - 2 days. Orders ship Monday-Friday, excluding holidays. Standard shipping time is 3 - 5 business days in the USA. International shipping varies based on destination. Typically, 10 - 20 business days for international.

The delivery time for orders are estimates given to us directly from the couriers, and do not take into account holidays and weekends. Urban Glam Boutique does not guarantee delivery dates. If for some reason your order is delayed in being fulfilled, we will contact you immediately. We are committed to providing exceptional customer service, and will make every effort to uphold prompt delivery of your order.

If the client, for any reason, refuses an item for delivery no refund will be provided for the shipping fee and additional charges will apply.

Do you offer expedited shipping?

Currently we do not offer expedited shipping. All shipping will be standard, 3 - 5  business days in USA and 10 - 20 business days for international.  

How do you handle returns/exchanges? 

-We will accept returns within 10 business days from receive of delivery.
-Returns must be received unwashed, unworn and in new condition.
-Shoes must be returned in their original box and placed inside an additional, protective shipping box.
-If the item arrives with tags on it the item must be returned with original tags still attached.
-If it is our error, then we will pay for shipping back to us. Otherwise, buyer is responsible for shipping costs. Exchanges are based on availability of stock.

Please submit all return requests to info@urbanglams.com.

Please include the following information with your return:
1. Order Number
2. Reason for the return
3. Name, Address and Phone Number

Once we receive the request, a return address will be provided to process the return/exchange.

What are your shipping rates?

We offer flat rate shipping based on weight. 

0.00 lbs - 2.01 lbs = $6.95

2.01 lbs - 5.01 lbs = $8.95

5.01 lbs - 8.01 lbs = $12.95

8.01 lbs - 10.01 lbs = $15.95

10.01 lbs - 15.01 lbs = $19.95

15.01 lbs - 20.01 lbs = $25.95

20.01 lbs - 25.01 lbs = $29.95

Are your Designer brands Authentic?

Yes, absolutely. Urban Glam Boutique's designer brands are genuine and 100% authentic. For more information, see our Authenticity page.

 

 

 

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